Project Leader | Mentor

Silvia Barbieri

Project Authors

Kumar Bhaskar
Xu Mingyang
Huang Li-Wen
Yang Ming Sin
Nardeen Ahmed Shah

ForMemories
ForMemories
ForMemories
The Customer Journey

From the moment customers step into the installation, they are guided through a curated customer journey. This begins with visually engaging posters shared on social media and physical spaces to build anticipation. At the heart of the experience is the Digital Tree, an interactive photo frame symbolising a “memories wall,” where visitors can upload their most cherished Christmas photographs. The installation also features six immersive Aroma Christmas Hats, showcasing distinctive Rituals scents and kaleidoscopic patterns inspired by festive traditions. To make the experience even more personal, customers have the opportunity to customise their gifts, crafting unique tokens of memory and joy.

With Formemories, the students succeeded in blending innovation, storytelling, and Rituals’ core values, creating an experience that leaves a lasting impression.

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